Privacy
Policy

The Sandwash Project aims to become synonymous with luxury lifestyle offerings. Over the coming years, we plan to establish a strong presence offering a diverse portfolio of prestigious international brands and an unmatched customer experience.

As part of our commitment to safeguarding your privacy in every aspect of our operations, we encourage you to familiarize yourself with this policy. It explains the information we intend to collect from you, as well as how we plan to use and disclose that information.

At theSandwash project (“Company,” “we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, process, retain, and protect your personal information in compliance with applicable privacy laws and regulations. Our commitment is to transparency and earning your trust.

For inquiries regarding this Privacy Policy or the management of your personal data, please refer to Section 8: “How to Contact Us.”

SOURCES OF DATA COLLECTION

We collect personal data from a variety of sources, collectively referred to as “Platforms,” including:

  • Websites: theSandwash project website, microsites, and official pages on third-party social media.
  • Digital Communications: Emails, text messages, and similar interactions.
  • Mobile Applications: Apps owned and operated by theSandwash project.
  • On-Site Systems: Public WiFi, loyalty programs, and digital kiosks at our facilities.
  • Customer Support: Information collected during phone calls, chats, or emails.
  • Forms and Promotions: Data submitted via surveys, contests, or events.
  • Advertisements: Engagements with ads or promotions on our Platforms.
  • Recruitment: Information from job applications submitted through career portals.
  • Generated Data: Information arising from your use of our services.
  • Third-Party Sources: Public records, social media platforms, research partners, and brokers.
  • Security Systems: CCTV footage and automatic number plate recognition (ANPR) data.

This Privacy Policy does not govern data collected by third-party websites or applications linked to our Platforms.

TYPES OF INFORMATION COLLECTED AND PURPOSES OF USE

We collect and use personal data for the following purposes:

3.1 Responding to Inquiries

Personal data such as your name, email, phone number, and inquiry details are collected to address your questions and provide assistance. Service-specific details may also be processed to meet contractual obligations.

3.2 Feedback and Complaints

To enhance our offerings, we collect feedback via surveys, forms, or complaints. This may include your name, contact details, and transaction information. You may opt out of feedback-related communications at any time.

3.3 Service Fulfillment

Data such as your name, contact information, and payment details are used to process bookings, provide services, and ensure smooth interactions.

3.4 Personalization

We analyze your preferences to offer tailored experiences, services, and promotions. You retain the right to opt out of promotional communications.

3.5 Marketing Activities

We track interactions with our campaigns to refine our communication strategies. Opt-out options are provided for all marketing communications.

3.6 Targeted Advertising

Your data is used for personalized advertisements. Tracking technologies, such as cookies, enable ad relevance. Preferences can be adjusted through our “Opt-out” section.

3.7 Partner and Vendor Relations

Professional data, including contact details, is used to manage collaborations with partners and vendors.

3.8 Financial and Investment Relations

To administer business agreements, we process data such as ownership details and contact information.

3.9 Legal and Compliance Requirements

We process personal data to comply with legal obligations, regulatory standards, and to protect against legal claims.

3.10 Payment and Fraud Prevention

Your payment details are processed to ensure secure transactions and mitigate fraudulent activity, adhering to regulatory standards.

3.11 Consent Management

We maintain records of opt-out or withdrawal requests to respect your preferences.

3.12 Safety and Risk Management

In incidents involving health or safety, we may process relevant data to meet legal and operational requirements.

3.13 Parking Services

License plate and vehicle information are used for parking management and security purposes.

3.14 Automated Data Collection

We collect data such as IP addresses and browsing behavior to improve user experience and optimize website performance. This includes the use of cookies and tracking technologies.

3.15 External Data Sources

We may receive information from third-party sources, ensuring compliance with their privacy obligations before processing.

3.16 Child-Specific Services

For services involving children, only the necessary data is collected, and this is handled in compliance with applicable laws.

HOW TO OPT OUT?

  • Email: Click the unsubscribe link included in any email you receive from us.
  • SMS: Follow the instructions provided in the messages we send you.
  • Applications: Use the “opt-out” option available within Al Qana Property Management LLC applications.
  • Contact Us: Reach out to us using the contact details listed in the section titled “How do you contact us?”

 

DATA SECURITY

We employ stringent security measures, including encryption, restricted access, and regular audits, to protect your data from unauthorized access or misuse. Data retention is aligned with legal requirements and operational needs.

YOUR RIGHTS

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent or lodge complaints about data handling. Please contact us via Section 8 to exercise these rights.

POLICY UPDATES

This Privacy Policy may be updated periodically to reflect changes in legal or operational requirements. Significant updates will be communicated via our Platforms.

HOW TO CONTACT US

For any questions or concerns regarding this Privacy Policy or your personal data, please reach out to us: